A Shared Service Center (SSC) is an independent organisational unit within an organization, which provides in-house services for several organisational units working almost independently. Thus it enables the efficient use of shared resources, the bundling of services and the simultaneous support of different organisational units. The concept of Shared Service Center has become highly topical in the eGovernment sector as well.

• Citizens' Office
• Public Adminstration or external Service Provider

Sources

• Lietz, Gregor: Shared services: e-government and economies of scale. In: Zechner, Achim (Ed.): Handbook for E-government: Strategies, solutions, efficiency and impact. Munich: Fraunhofer IRB Verlag, 2007, P. 269–278