Online Services is the collective term for all kinds of service offers which can be used over the Internet. It also includes basic (or trivial) services which only provide access to the Internet and to the available content.

Literature

• Rastetter, Klaus ; Flüs, Corinna: E-government in North Rhine-Westphalia – Improving the quality and economic efficiency of administrative action. In: Zechner, Achim (Hrsg.): Handbook for E-government: Strategies, solutions, efficiency and impact. Munich: Fraunhofer IRB Verlag, 2007, P. 41–48
• Vogel, Michael ; Aichmann, Bernd: Antrag-Online (online application processing) in pension insurance. In: Zechner, Achim (Ed.): Handbook for E-government: Strategies, solutions, efficiency and impact. Munich: Fraunhofer IRB Verlag, 2007, P. 263–268